Technology Engineer

in Manchester

What will you be doing?

The primary role of the Technology Engineer is to provide IT support to all Join the Dots employees and consultants following ITIL* principles and best practices which are in place in the department, in a first and second line multi-purpose role.

The role includes support, administration and maintenance of the company infrastructure, including the internal server and networking systems.

The position will involve a high level of customer service and support, proactive problem solving and an expectation of Continuous Service Improvement of the Join the Dots infrastructure.

  • Supporting users on the approved hardware and software packages used at Join the Dots.
  • Maintaining and administering the internal infrastructure to meet the specified service level.

What will you bring?

  • Technical qualifications to at least an A-Level standard, or equivalent.
  • Minimum 5 (A* to C) GCSEs or equivalent including Maths and English, including ITIL knowledge.
  • Personal attributes such as problem solving, project and time management and a passion for technology.
  • Virtualisation – Experience with heavily virtualised environments such as VMWare vSphere and Microsoft Hyper-V.
  • Windows Server – Active Directory Domain Services, SCCM, IIS, Group Policy, Powershell, File and Print Services.
  • Office 365 Administration – Specifically, configuring users, PowerShell commands, licensing.
  • Networking – Network policy, including TCP/IP, DNS and DHCP.
  • Hardware – Experience with typical hardware, including Dell Laptops

What’s in it for you?

We’re based in the heart of Manchester’s Northern Quarter, surrounded by cool bars and restaurants and are about a 7 min walk from Piccadilly Gardens. We offer a flexible and supportive atmosphere, as well as:

  • Excellent pension scheme
  • 25 days holiday
  • Season ticket loan
  • Performance related bonus
  • The opportunity to be involved in charity work
  • Tailored professional development
  • Employee perk portal for saving on high street stores and well-being packages

 

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