What will you be doing?
The primary role of the Technology Engineer is to provide IT support to all Join the Dots employees and consultants following ITIL* principles and best practices which are in place in the department, in a first and second line multi-purpose role.
The role includes support, administration and maintenance of the company infrastructure, including the internal server and networking systems.
The position will involve a high level of customer service and support, proactive problem solving and an expectation of Continuous Service Improvement of the Join the Dots infrastructure.
- Supporting users on the approved hardware and software packages used at Join the Dots.
- Maintaining and administering the internal infrastructure to meet the specified service level.
What will you bring?
- Technical qualifications to at least an A-Level standard, or equivalent.
- Minimum 5 (A* to C) GCSEs or equivalent including Maths and English, including ITIL knowledge.
- Personal attributes such as problem solving, project and time management and a passion for technology.
- Virtualisation – Experience with heavily virtualised environments such as VMWare vSphere and Microsoft Hyper-V.
- Windows Server – Active Directory Domain Services, SCCM, IIS, Group Policy, Powershell, File and Print Services.
- Office 365 Administration – Specifically, configuring users, PowerShell commands, licensing.
- Networking – Network policy, including TCP/IP, DNS and DHCP.
- Hardware – Experience with typical hardware, including Dell Laptops
What’s in it for you?
We’re based in the heart of Manchester’s Northern Quarter, surrounded by cool bars and restaurants and are about a 7 min walk from Piccadilly Gardens. We offer a flexible and supportive atmosphere, as well as:
- Excellent pension scheme
- 25 days holiday
- Season ticket loan
- Performance related bonus
- The opportunity to be involved in charity work
- Tailored professional development
- Employee perk portal for saving on high street stores and well-being packages
Think this job’s for you?